There are 4 authors for this post: Arooj Alim, Fionn Tynan-O’Mahony, Juliette Brelsford and Stéphanie Krus, all part of the UK Design Team at Sopra Steria. In May 2021, Claudia Hopkins asked a question on Twitter: “Can anyone recommend non-profits or organisations that support underrepresented people to get into or…

Our team of service designers is growing. This year, most of us attended the SDinGOV conference which was online for the first time. Our design team mostly works with government organisations, so this conference was full of learnings and inspiration for us. Using Miro to reflect, coordinate and discuss Conferences are very stimulating. A lot will resonate…

You can read it on my blog where it was initially posted. I rarely talk about it. It’s the first time I write about it. It’s not secret though, if asked directly, I’ll say it: I have M.E. also known as Chronic Fatigue Syndrome or CFS/ME. Most people don’t know…

Update October 2020 — Reflections on the project itself This is a project I’m working on along with Angela F Orviz and Serena Nüsing. We are collecting stories of Service Design in Scotland. It started with a tweet in June and our last update was in August. Quick summary Since June we…

This was initially published on my blog on the 06/05/20 — check this more recent blog post about the project About 1 in 7 people in Scotland can’t get online. This is about 800,000 people (more data at the end). There are various reasons: money: can’t afford a device, to…

Check my blog Experience on Medium as a reader Medium has been really good for me when I started learning more about Design. There were a lot of good articles for beginners level. But lately, I find less and less interesting things there. You can highlight part of an article or make notes. I don’t use…

From empowering teams at work, to workers taking back control and communities getting together to lead the change they want to see happen. Quite often, you hear/read about a concept somewhere, and then it keeps popping up elsewhere. Recently, for me, it was about people self-organising to reach their goals. Agile works better when the team is really empowered …

Even if you don’t know how to code (you can read it on my blog) DevTools are initially for developers but you can do lots of quick tests and changes with it. Even if you don’t know how to code. Don’t worry, you won’t break anything. This is something I…

Applying as a child (you can read it on my blog) My children, like me, have been in Scotland since 2005, they are all students just now, so could stay using their student status at the moment, but should apply before December 2020, if they want to stay after their…