Service Designer & Web Developer — Accessibility advocate — French in Scotland —She/her— - - Now writing on my blog: https://blog.chezleskrus.com/

Update October 2020 — Reflections on the project itself

This is a project I’m working on along with Angela F Orviz and Serena Nüsing. We are collecting stories of Service Design in Scotland. It started with a tweet in June and our last update was in August.

screenshot of a Miro board with lots of frames covered in post its — the text over it says: work in progress
screenshot of a Miro board with lots of frames covered in post its — the text over it says: work in progress
Miro board we are using for the analysis — as you can see…. it’s a work in progress

Quick summary

Since June we interviewed 15 practitioners, from different parts of Scotland, across various sectors and in various roles: a lot of Service Designers but not only (see infographic below). The interviews were recorded and transcribed. A first coding of the data was then started and we are now analysing it .


This was initially published on my blog on the 06/05/20 — check this more recent blog post about the project

Header of the training website, with council logo, training tag and under construction tag
Header of the training website, with council logo, training tag and under construction tag

About 1 in 7 people in Scotland can’t get online. This is about 800,000 people (more data at the end).

There are various reasons:

  • money: can’t afford a device, to pay for broadband/data, or to get the assistive devices they need
  • lives in an area with poor infrastructure
  • lack confidence to use an online service themselves
  • lack digital skills

When you work in the public sector, you have to make sure you service is accessible to all and to have…


Check my blog

banner of my new blog, it’s black with a round profile photo and just called ‘Blog’ and my name
banner of my new blog, it’s black with a round profile photo and just called ‘Blog’ and my name

Experience on Medium as a reader

Medium has been really good for me when I started learning more about Design. There were a lot of good articles for beginners level. But lately, I find less and less interesting things there.

  • You can highlight part of an article or make notes. I don’t use this that much, but it’s quite handy when you want to come back to an article and look for a specific part.
  • When you read a lot, you reach the limit of articles you can read pretty quickly, so you have to subscribe. It’s not super expensive but still…
  • To…


From empowering teams at work, to workers taking back control and communities getting together to lead the change they want to see happen.

demonstrators wearing yellow vests, some seating, some standing, protesting in from of the ‘Arc de Triomphe’ in Paris
demonstrators wearing yellow vests, some seating, some standing, protesting in from of the ‘Arc de Triomphe’ in Paris
Gilets jaunes sit on the Champs Élysées — Photograph: Christian Hartmann/Reuters

Quite often, you hear/read about a concept somewhere, and then it keeps popping up elsewhere. Recently, for me, it was about people self-organising to reach their goals.

Agile works better when the team is really empowered

In my experience, in different work places and contexts, the teams I was part of did the best work when the stakeholders were off or busy doing something else with no time to question us or interfere.

Suddenly, we could decide together as a team what would work best to…


Even if you don’t know how to code (you can read it on my blog)

screenshot of the audit functionality of the Chrome Devtools
screenshot of the audit functionality of the Chrome Devtools

DevTools are initially for developers but you can do lots of quick tests and changes with it. Even if you don’t know how to code. Don’t worry, you won’t break anything.

This is something I often use to do some quick changes to a page, then use the screenshot of it to support the discussion for a change request.

  • see how a page looks on a mobile or tablet (using your desktop or laptop)
  • remove an element of the page
  • edit the text on the…


Applying as a child (you can read it on my blog)

old Black and white photo of a pretend wedding with young children acting as adults
old Black and white photo of a pretend wedding with young children acting as adults
A Tom Thumb wedding in Crystal Springs, Mississippi. Mississippi Department of Archives and History.

My children, like me, have been in Scotland since 2005, they are all students just now, so could stay using their student status at the moment, but should apply before December 2020, if they want to stay after their studies.

They can apply using me as a ‘sponsor’ as they are under 21, or they can apply for themselves. In that case they will need to prove 5 years of UK residence which is not that straightforward as they won’t have many documents in their own name other than…


This time, I’ll tell you how you get the news and what to do to prove your status to someone…. part 3 will be how fun it is to apply for a child.

You can read this on my blog

screenshot with a picture of Gobo Fraggle stating he has settled status
screenshot with a picture of Gobo Fraggle stating he has settled status

Timeline

  • May 2005: move from France to Scotland
  • June 2016: Brexit referendum
  • March 2017: Article 50 is triggered
  • January 2019: the scheme opens, I make my 1st attempt to apply for settled status=> can’t pass the second scan of my passport step.
  • May 2019: 2nd attempt, passport scans ok, but they only give me pre-settled status and want me to mail…

Edit 8/05/20: Read this on my blog (more up to date)

template elements to make a London style tube map, with colour code for the lines, icon on a grid paper view
template elements to make a London style tube map, with colour code for the lines, icon on a grid paper view
Created with Draw.io

A while ago, I saw Sanjay Poyzer’s journey to become a service designer. I decided to use the same idea to map my professional journey for LinkedIn. I didn’t have any fancy software, so I used draw.io as it’s free.


To reach your audience, make sure everyone can access your posts. (read it on my blog — it’s more up to date)

colourful ceramic letters forming the words: Social Media
colourful ceramic letters forming the words: Social Media
Photo by Merakist - Unsplash

Alt text

All your pictures (including diagrams) should have an Alt text (alternative text) which will be read by a screen reader for users who can’t see them.

Here how to do this:

When you add a GIF, describe it [in square brackets]

If you are using HootSuite:

A good link to understand more about alt text and how to do a good one:

A longer guidance here:

Capitalise your Hashtags

Capitalising the first letter…


Data terminology, resources, how to manage, interpret and visualise data. (you can read it on my blog)

photo of a desk with someone working with paper showing graph, pie charts and a phone
photo of a desk with someone working with paper showing graph, pie charts and a phone
Photo by William Iven on Unsplash

Data is everywhere

So whether you like it or not, it’s probably best to understand the various aspects of it. This is what I’m trying to do here.

“The world’s most valuable resource is no longer oil, but data” — The Economist

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